Shipping policy
📅 Effective Date: September 23, 2025
At ZEDAPaw, we strive to deliver your order quickly, safely, and affordably. This Shipping Policy explains our shipping terms, costs, and timeframes.
🔹 Shipping Rates
- Worldwide Free Shipping on all orders over $50.
- For orders below this threshold, a flat standard shipping fee of $6.50.
🔹 Processing Time
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed the next business day.
🔹 Delivery Time
- Standard Shipping: Estimated delivery within 6–13 business days, depending on your location.
- Delivery times may vary due to customs, local carriers, or factors outside our control.
🔹 Tracking
Once your order has shipped, you’ll receive a confirmation email with tracking details. Please allow up to 48 hours for tracking information to update.
🔹 Customs & Duties
International orders may be subject to customs fees, import duties, or local taxes. These charges are the responsibility of the customer and are not included in our prices or shipping costs.
🔹 Wrong Address Disclaimer
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
🔹 Lost or Delayed Packages
If your package is lost or significantly delayed, please contact us at support@zedapaw.shop. We’ll work with the carrier to resolve the issue.
🔹 Contact
ZEDAPaw (ZEDA’S Group LTD)
📧 Email: support@zedapaw.shop
🏢 Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom