Refund policy
📅 Effective Date: September 23, 2025
At ZEDAPaw, we want you (and your pets 🐾) to be completely happy with your purchase. If for any reason you are not satisfied, you may return your item for a full refund within 14 days (2 weeks) of purchase.
🔹 Eligibility for Returns
- Items must be returned within 14 calendar days from the date of purchase.
- Products must be unused, undamaged, and in original packaging.
- Proof of purchase (order number, receipt, or confirmation email) is required.
🔹 Non-Returnable Items
- Gift cards
- Final sale or clearance items (if clearly marked at checkout)
- Used or damaged items not caused by shipping
🔹 Refund Process
- Once your return is received and inspected, we’ll notify you by email.
- If approved, a full refund will be issued to your original payment method within 5–10 business days.
🔹 Exchanges
If you’d like to exchange an item (e.g., wrong size or color), simply return the item as above and place a new order. We do not process direct swaps.
🔹 Shipping Costs
- If the return is due to our error (wrong item, defective, or damaged), we’ll cover the return shipping cost.
- If the return is for other reasons (changed your mind, wrong size, etc.), you are responsible for return shipping fees.
🔹 How to Start a Return
To begin the return process, please contact us at:
📧 support@zedapaw.shop
🔹 Contact
ZEDAPaw (ZEDA’S Group LTD)
📧 Email: support@zedapaw.shop
🏢 Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom